Dear Best Buy, I Want My 2.5 Hours Back

Well, it had to happen one way or another. I’ve been so busy with the new job and the craziness of life that I haven’t had much time left for blogging. And then, tonight happened, and Best Buy pissed me off. And what better way to blow off a little steam after wasting the last 2.5 hours of my life on hold, than to blog about how poorly managed the customer service is when I can’t even get a schmo on the phone to schedule me for a simple appliance repair covered in that amazing Geek Squad Protection Plan they try to sucker you into buying every time you buy something in one of their stores that has more than two moving parts.

Seriously Best Buy? For a multi-million dollar corporation, you sure as hell should be able to coordinate a simple repair request in less time than it takes to have a hernia operation.

Am I wrong here?

So, as I closed in on the 2-hour mark, damn near falling asleep in the chair in my living room, waiting for the fifth or sixth agent of the night to discover me still waiting on hold and politely ask what they could help me with this evening, a little recorded voice broke through the music, encouraging me to head over to the Best Buy Facebook page to share my experience.

So, I did.

Here’s how it went…

Best Buy

And just in case the print in the screenshot is too small, here’s what I wrote…

So, I’m on hold with Best Buy right now…In fact, I’ve been on hold for 1 hour 17 minutes and 21 seconds, and counting. This is my second call tonight. During the first call, I was on hold for over 37 minutes, before someone in the scheduling department apparently hung up on me, prompting me to call back. And then…well, this.

Still holding.

I’ve talked to at least 6 different people tonight. I’ve listened to the same track of bluesy elevator-style music over and over so many times I’m afraid it’s going to haunt my dreams. All I really want to do is go to sleep. But wait…I still haven’t scheduled my dishwasher adjustment. That’s right. Adjustment. The dishwasher works. But apparently the Geek Squad folks who installed it didn’t bother to make sure it fit properly beneath the counter so the door would close. And now, I’m on hold.

A little recorded voice just broke through the music, encouraging me to head over to the Best Buy Facebook page and share my experience. Boy, that was dumb.

Wanna know about my experience Best Buy? My experience is that if it takes your employees almost two hours just to answer the phone and schedule a freakin’ dishwasher adjustment, you might want to consider rethinking your customer service model, because that shit ain’t working. I’m giving you five more minutes, and then I’m going to send you a bill for my time and a formal request for a refund on that amazing Geek Squad protection plan.

And wouldn’t you know, a gal named Tricia promptly responded to me the way she responded to every other complaint on the company’s Facebook page–telling me how sorry she was for my inconvenience, and that Best Buy really cares about me as a customer.

Oh, Tricia. You must feel so dirty at the end of your shift. I sure hope they’re paying you enough to ease your conscience.

In the meantime, I do hope the girl named Agent Nicole gets the big, fat raise she deserves for finally hanging in there with me to get the service scheduled, instead of just passing me off and putting me on hold for an incredibly inconsiderate amount of time.

Nicole, you rock!

Best Buy, not so much.

I’m Baaaaaaack…

And I’ve gotta rant about some Sidewalk Chalk Nazis out in Colorado.

But before I spout off, you should probably read a little background information here…

Sidewalk Chalk Art Against the Rules in Stapleton

First of all, I want to say that it pains me to speak ill of any community in Colorado right now. With the wildfires raging and destroying homes as I sit here writing this, I’m half-fearing some sort of immediate karmic backlash from the Universe if I unleash on the group of morons in Stapleton who are trying to keep a 3-year-old from coloring on the sidewalk with chalk. But, I can’t help myself. This news story popped up on my phone while I was on vacation last week, sending both Steven and I into tizzy, and it’s been bothering me ever since. So, today, as my vacation has officially come to an end and I begin to settle back into a routine, I figured I better get this one off my chest before I pop a blood vessel.

Here’s the deal, people. Even the most optimistic person has to admit that times are tough right now. Our economy is in the toilet. People are losing their jobs and their homes. We’ve got brave men and women in our armed forces being killed to protect our freedoms overseas. The costs on almost everything are rising. Fires are burning out of control. And people are literally chewing each other’s faces off.

It’s a shitstorm out there, my friends.

And yet, in spite of all the craziness and negativity, humans have a very natural instinct to find the simple beauty in life and hold fast to it. Little things like sharing a hot cup of coffee with a friend, singing along to a favorite song on the radio, and feeling a cool breeze against your face on a hot day are often the things that make all the difference, the things that keep us going in spite of all the odds stacked against us.

To put it simply, sometimes a little sidewalk chalk is exactly the therapy we need to get us through a difficult day.

Hell, Cadence and I had fun drawing with some sidewalk chalk on the patio just this afternoon…

So what’s the big problem?

Apparently, a sub-committee of a local HOA in a neighborhood in Stapleton has received complaints from a few of the residents, and they’re saying that “because it is a shared space, anything that offends, disturbs or interferes with the peaceful enjoyment isn’t allowed.”

Seriously??? What the hell is wrong with these people? They’re so miserable, they make Ebenezer Scrooge look like that cuddly little bear from the Snuggle fabric softener commercials.

Here’s my response to the complainers and the Courtyard Committee…If a 3-year-old drawing her ABC’s and some pictures of hearts, flowers, and balloons on the sidewalk is disturbing or offensive to you, you need to seek immediate medical help, because that stick you’ve got wedged up your ass has obviously migrated north and is starting to affect the parts of your brain that regulate logical thought, pleasure, empathy and compassion. If your health insurance won’t cover a complete asshole-removal and personality transplant, feel free to drop by my house tomorrow afternoon. I’ll gladly slap you in the face a half-dozen times to try and knock some sense into your empty head.

And if that doesn’t work, I’m fresh out of ideas, and I might have to admit that the old saying is right…You just can’t fix stupid.

So, tonight, I’m soliciting prayers for the people out in Colorado. Please take a moment to pray for the people affected by the wildfires, and the brave firefighters trying to bring them under control. And please pray for the hardhearted morons in Stapleton that have forgotten what it feels like to have fun.

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